Café Renaissance

I loved how the lady greet us from lobby and we went to Café Renaissance for the 1st time to visit this restaurant. The food was good, we love the desserts 🧁 and steamed lobster. We were enjoying our food until the server Luke, came to our table asking how we would like to pay and if we have hong kong bank, he didn’t explain properly why we need to pay immediately, we didn’t even ask for the bill. We were all confused and gave him our card to pay. He asked “Is this a Hong Kong bank card?” to which we were confused as to knowing its Standard Charter. Eventhough, the 10% discount was added, it was the same amount added to the total price for service charge. Nevertheless, we paid the bill but couldn’t understand why we were demanded to pay the bill whilst we were still eating and we hadn’t been there an hour and a half. Our server said he could cancel the payment as we were still eating, however we knew we would still have to pay at the end so what was the point cancelling it? After paying the bill, we were all put off eating the rest of our dinner buffet. It was embarrassing for us as many other staff were watching us eat and the other customers were watching us explain to the Manager Edwin, as to why we were demanded the bill halfway through eating. The manager was explaining to us that it was a miss understanding from another table that was on the other side of the restaurant that asked for the bill. The service wasn’t great at all. We asked for cold water multiple times and never got any. After the conversation with the Manager, we randomly got 3 cups of orange juice to the table which none of us asked for or drank. Overall, the food was good but the service was poor and the communication between the staffs was terrible. We decided to have a drink at The Mirage. The service was impeccable and the drinks were excellent by Ryan.